Detailed Terms and Conditions

    Last updated: 4/28/2026

    These Terms and Conditions govern your use of manivize.com and any services provided by Manivize. By accessing our website or engaging our services, you agree to these terms in full.

    1. Definitions

    • "Provider" means Manivize, operating from Adelaide, South Australia
    • "Client" means any individual or business that engages Manivize for services
    • "Services" means any digital infrastructure, website design, AI systems, or automation services provided by Manivize
    • "Agreement" means these Terms and Conditions together with any signed Service Agreement and accompanying invoice
    • "Platform" refers to GoHighLevel, the underlying software used to deliver services

    2. Acceptance of Terms

    By booking a consultation, signing a Service Agreement, paying an invoice, or using any service provided by Manivize, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

    3. Services

    What We Provide

    Manivize provides digital infrastructure services, including but not limited to website design and development, AI chatbot implementation, AI voice receptionist systems, marketing automation, reputation management, and related digital systems.

    Scope of Service

    The specific services provided to each Client are defined in the relevant Service Agreement and invoice. Any service not explicitly listed in the agreement is outside the scope and may be quoted separately.

    No Guarantee of Business Results

    Manivize provides infrastructure and automation systems only. We do not guarantee any specific business outcomes, including leads generated, revenue increases, search engine rankings, customer acquisition, or return on investment. Results depend entirely on factors outside our control, including the Client's own business quality, market conditions, and their responsiveness to captured leads.

    4. Client Obligations

    The Client agrees to:

    • Provide accurate, complete, and timely business information required for setup
    • Respond to onboarding requests within 48 hours to avoid delays
    • Ensure all content provided to Manivize is legally owned by the Client or properly licensed
    • Not use any Manivize system for unlawful, deceptive, or harmful purposes
    • Maintain an active, valid domain name for the duration of the agreement
    • Notify Manivize promptly of any changes to business information affecting their systems

    5. Payment Terms

    • All setup fees must be paid in full before work commences
    • Monthly retainer payments are due on the 1st of each billing cycle
    • Invoices are due within 7 days of issue unless otherwise agreed in writing
    • In the event of a failed or overdue payment, Manivize reserves the right to suspend services after 7 days written notice
    • Services will be reinstated upon receipt of full payment including any outstanding amounts
    • Reactivation of suspended services may incur an additional administration fee
    • All prices are in Australian Dollars (AUD), inclusive of GST where applicable
    • Manivize reserves the right to adjust pricing with 30 days' written notice

    6. Refund Policy

    • Setup fees are strictly non-refundable once work has commenced
    • Monthly retainer fees paid in advance are non-refundable for the current billing period
    • Refunds will not be provided based on unsatisfactory business results where services have been delivered as agreed
    • If Manivize fails to deliver agreed services within a reasonable timeframe through no fault of the Client, a pro-rata refund may be considered at our discretion

    Under Australian Consumer Law, you may be entitled to a remedy if services are not provided with due care and skill, are not fit for purpose, or do not match their description. This refund policy does not exclude or limit rights under the Australian Consumer Law.

    7. Intellectual Property

    All website designs, digital assets, AI systems, automations, workflows, CRM configurations, software integrations, and infrastructure developed, configured or deployed by Manivize ("the Systems") remain the exclusive intellectual property of Manivize at all times, regardless of payment of setup fees or monthly retainer.

    The Client acknowledges that monthly retainer payments constitute a licence fee for ongoing access to, use of, and maintenance of the Systems. This licence is non-transferable and remains active solely for the duration of continuous monthly retainer payments.

    Upon Cancellation or Termination

    Upon cancellation of the monthly retainer by either party, or termination of services for any reason:

    • All access to the Systems, including but not limited to websites, funnels, automations, AI agents, CRM pipelines, phone systems, and integrations, will be revoked within 7 days of the final billing period.
    • The Client will receive a one-time export of their contact database in PDF or CSV format, comprising leads and client records entered into the system during the active service period. This export will be provided within 14 days of termination.
    • Manivize retains the right to repurpose, modify, or redeploy all Systems, templates, workflows, and configurations for other clients or purposes.
    • The Client has no claim to any component of the Systems, platform access, or intellectual property developed by Manivize, whether in whole or in part.

    Client-Provided Content

    Content provided directly by the Client, including but not limited to business logos, images, written copy, and proprietary business information, remains the property of the Client. Manivize will return or delete such content upon written request following termination.

    No Dispute of Ownership

    The Client agrees not to dispute, challenge, or make a claim over Manivize's ownership of the Systems at any time during or after the service period.

    8. Domain Ownership

    For our Website clients, since the business name is the Client's legal property, Manivize will set up the domain registered in the Client's name and details. Domain registration and annual renewal fees are the sole additional cost to the Client beyond Manivize's one-time setup fee. The domain name will hence remain the Client's property at all times, ensuring that upon cancellation of services, Manivize holds no claim over the Client's domain.

    9. Website Hosting

    The Client's website is hosted on Manivize infrastructure for the duration of the active retainer. Upon cancellation, website hosting will cease during the last 24-48 hours of the final billing period, and the website will become inaccessible. The website design, technical infrastructure, templates, and systems built by Manivize remain the intellectual property of Manivize. Content provided by the Client, including business information, images, and written copy supplied by the Client, remains the Client's property.

    10. Phone Numbers

    For Clients using Manivize MEA 24/7 AI Receptionist services, where a dedicated phone number has been provisioned for the Client through Manivize's systems, this number remains part of Manivize's infrastructure. Upon cancellation, the number will be released. If the Client wishes to retain or port the number prior to cancellation, a written request must be submitted at least 14 days before the cancellation date and may incur a porting fee.

    11. Data Retention

    Upon cancellation, Client data, including contacts, conversations and pipeline records, will be retained for 45 days in case the Client wishes to restart services with Manivize, followed by permanent deletion if no response. The Client may request a CSV export of their contact data within this period at no charge.

    12. Cancellation

    • Either party may terminate the agreement with a minimum of 30 days' written notice via email to support@manivize.com
    • Notice periods begin from the date the written notice is acknowledged by Manivize
    • Services remain active and billable during the 30-day notice period
    • Manivize may terminate services immediately and without notice in the event of non-payment exceeding 14 days, abusive or threatening conduct, or material breach of these terms

    13. Limitation of Liability

    To the maximum extent permitted under Australian law:

    • Manivize is not liable for any indirect, incidental, special, or consequential loss or damage
    • This includes but is not limited to loss of revenue, loss of profit, loss of data, loss of clients, or business interruption
    • Our total aggregate liability to any Client shall not exceed the total fees paid in the three months immediately preceding the event giving rise to the claim
    • We are not liable for outages, data loss, or service interruptions caused by third-party platforms, including GoHighLevel, Stripe, Google, or telecommunications providers

    14. Australian Consumer Law

    Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. If Manivize is liable to the Client under the Australian Consumer Law, then to the extent permitted by law, our liability is limited to re-supplying the services or paying the cost of having the services re-supplied.

    15. Dispute Resolution

    • Both parties agree to attempt a good-faith resolution of any dispute informally by written communication before pursuing formal legal action
    • Disputes not resolved informally within 30 days may be referred to mediation
    • These Terms are governed by the laws of South Australia, Australia
    • Both parties submit to the non-exclusive jurisdiction of the courts of South Australia

    16. Website Use

    • The content on manivize.com is provided for general information purposes only
    • We reserve the right to modify, suspend, or discontinue any part of the website without notice
    • You must not use our website in any way that causes or may cause damage to the website or impairment of its availability
    • You must not use our website for any unlawful, harmful, or fraudulent purpose

    17. Third-Party Links

    Our website may contain links to third-party websites. These links are provided for convenience only. Manivize does not endorse, control, or take responsibility for the content or privacy practices of any third-party website. You access third-party websites entirely at your own risk.

    18. Amendments

    Manivize reserves the right to amend these Terms and Conditions at any time. Updated terms will be posted on manivize.com with a revised effective date. For active clients, we will provide 14 days' written notice of material changes. Continued use of our services constitutes acceptance of the updated terms.

    19. Severability

    If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

    20. Entire Agreement

    These Terms and Conditions, together with the Privacy Policy, Service Agreement, and invoice, constitute the entire agreement between Manivize and the Client regarding the subject matter herein and supersede all prior agreements, representations, and understandings.

    21. Contact

    For any questions regarding these Terms and Conditions or Privacy Policy:

    • Email: official@manivize.com
    • Support: support@manivize.com
    • Website: manivize.com
    • Location: Adelaide, South Australia, Australia
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