Detailed Privacy Policy

1. Who We Are

Manivize is a digital infrastructure and AI systems agency operating in South Australia, Australia. We provide website design, AI receptionist systems, automation workflows, and related digital services to local businesses.

Contact: official@manivize.com | manivize.com | Adelaide, South Australia

2. What Personal Information We Collect

Information You Provide Directly

• Name, business name, and contact details when you enquire or book a consultation
• Email address and phone number when you submit a form on our website
• Payment information processed securely through Stripe (we do not store card details)
• Business information you provide during onboarding (services, pricing, FAQs, business hours)

Information Collected Automatically

• IP address and browser type when you visit manivize.com
• Pages visited, time on site, and referral source via website analytics
• Cookies and similar tracking technologies (see Section 7)

Information Collected Via Client Systems

• Lead contact details captured through systems we build and manage on behalf of clients
• Call recordings or transcripts generated by AI receptionist systems
• Form submission data from client websites

Note: When we collect information on behalf of clients, we act as a data processor. Our clients are the data controllers responsible for their end-user data.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide the services you have requested
• Process payments and send invoices
• Set up, manage, and maintain your digital systems
• Send monthly performance reports and service updates
• Comply with legal obligations
• Improve our website and services

We do NOT:

• Sell your personal information to third parties
• Use your data for unrelated marketing without your consent
• Share your business information with competitors
• Store credit card or banking details on our systems

4. Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), we process personal information under the following grounds:

• Contractual necessity — to deliver the services you have engaged us for
• Legitimate interests — to maintain, improve, and secure our services
• Legal compliance — where required by Australian law
• Consent — for marketing communications, where applicable

5. How We Store and Protect Your Information

• All data is stored on secure, industry-standard platforms, including GoHighLevel and Stripe
• We use encryption, access controls, and secure passwords to protect stored data
• Access to client data is restricted to authorised personnel only
• In the event of a data breach, we will notify affected parties in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988

6. Disclosure of Personal Information

We may disclose your personal information to:

• GoHighLevel — our platform provider for website hosting, CRM, and automation systems
• Stripe — for secure payment processing
• Xero — for invoicing and accounting
• Government authorities — where required by law or court order

We do not transfer personal information outside of Australia.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — only with your explicit consent

You can disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at official@manivize.com. We will respond within 30 days.

9. Spam Act 2003 Compliance

All commercial electronic messages sent by Manivize comply with the Spam Act 2003 (Cth). Specifically:

• We only send commercial messages to recipients who have consented to receive them
• Every marketing email includes a clear and functional unsubscribe mechanism
• We honour unsubscribe requests within 5 business days
• Automated SMS messages sent through our client systems comply with the same principles

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify clients of material changes via email. Continued use of our services after changes are published constitutes acceptance of the updated policy. The current version is always available at manivize.com/privacy.

11. Contact & Complaints

For privacy-related enquiries or complaints, contact:

• Email: official@manivize.com
• Business: Manivize, Adelaide, South Australia